Privacy Policy - Capricorn Caves

Capricorn Caves Privacy Policy

Effective Date: 1st January 2025

At Capricorn Caves, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our website or services.

1. Who We Are

Capricorn Caves is a nature-based tourism business located near Rockhampton, Queensland, Australia. Our website address is: www.capricorncaves.com.au.

2. What Personal Information We Collect

We may collect the following types of personal information:

Name (first and last)
Contact information (email address, phone number, postal address)
Booking details and preferences
Payment information (via secure third-party processors)
Feedback or reviews
Website usage data via cookies or analytics tools
Newsletter preferences (if you subscribe)

3. How We Collect It

We collect your personal information when you:

Make a booking or purchase through our website
Contact us via our forms or email
Complete a waiver form for activities
Sign up for newsletters or promotions
Interact with our website (cookies, analytics, etc.)
Leave reviews or testimonials

4. Why We Collect It

We use your personal information to:

Process bookings and manage your visit
Communicate with you about your enquiry, booking, or event
Improve our website and services
Send newsletters, offers, or event updates (with your consent)
Meet legal, regulatory, or insurance obligations

5. Cookies & Website Analytics

Our website uses cookies and tools like Google Analytics to help us understand how visitors use our site. This data is aggregated and does not identify individuals. You can adjust your browser settings to refuse cookies if you prefer.

6. Third Parties

We may share your data with trusted third parties (e.g. booking platforms, payment processors) to help deliver our services. These providers are only given the information needed to perform their role and must handle it in accordance with Australian privacy laws.

We will never sell or rent your personal data to third parties.

7. Storage & Security

We take reasonable steps to ensure your personal information is protected against misuse, interference, loss, and unauthorised access. Information is stored securely, and access is restricted to authorised personnel only.

8. Access & Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To do so, please contact us using the details below.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Capricorn Caves
30 Olsens Caves Rd, The Caves QLD 4702
Email: admin@capricorncaves.com.au
Phone: (07) 4934 2883

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be published on our website. Your continued use of our website or services after any updates means you accept the revised policy.

					It was amazing tour with very nice tour guide I will definitely gonna come back again . Love the experience       ..				
idola459
22/07/2025
					A very nice experience! We did the Cathedral tour and stayed in the family cabin overnight. It was a great experience. The guide was very friendly and humorous. The accommodation was very clean, reasonably priced and in a serene location.



My only feedback would be for the guide to wait for the entire group to assemble before the talk during the cave tours. The narrow passages inside the caves means people need to walk one after the other and the last set of people end-up missing part of the information.				
PrashBlr
17/07/2025
					Great adventure with my Grandson who's 6 years old. I took my 6 year old Grandson on the Cathedral tour and he and I both loved it!!

Our tour guide was Pete, he was wonderful, engaging and full of knowledge. 

This is an easy tour, well lit, some bending to get under rock formations but I'm 60 with a bad back and I coped well.				
aussie_rose64
10/07/2025
					Acoustics in the Cathedral A cave?? Really??  BUT, this tour and the caves passed all my expectations.  Our guide was informative, patient, and when she took us to the 'Cathedral' and played a recording of  Hallelujah in the cave, the acoustics were so perfect that it bought tears.  Acoustics more pure than the Sydney Opera House. A treat for all the senses.				
Maureen
04/07/2025
					Excellent for teenagers! Catherdral tour was amazing! Don’t want to say too much or I will spoil it. We also did the explorer which was great, however if you do have any fears of confined spaces don’t do the extra options haha (learnt that the hard way) one of my boys loved the other didn’t, but that was due to his fear. Pretty amazing!! Also the guides were excellent knew all their stuff				
Amybe92
03/07/2025
					Great day at the Caves Absolutely fabulous day - Pete the Tour Guide was awesome. Had family over from NZ who were also impressed with the caves, Pete and the information received regarding the caves, cave formation and history. Would definitely go again.				
Bryan
02/07/2025
					Worth a visit. Great tour. Knowledgable guide. The cathedral is so special. For someone with claustrophobia I could do this tour. It’s worth it.				
Scenic65571483460
25/06/2025
					Short but great cave tour! Booked as a last minute tour and was not dissapointed. Didnt know what to expect but  we all thought was a great informative tour, not too long but worth it. Tour guide was great also.				
SAM_D_AUS
25/05/2025
					Lovely cave system to explore Beautiful cave system, lots of unique points like the Goldilocks fern, and the gorgeous micro bats who live there.  We did the quick walking tour, but the more involved climbing and caving tours looked fun as well.  Our guide Charmaine was fab, very knowledgeable and funny, she filled us in on the interesting history of the caves and how they’ve evolved over the years.  We also listened to some music in the cathedral, the acoustics in there really are magic!  Great for a cooling down for an hour or so if you’re up near Rockhampton!				
Bexx13
12/05/2025